Our main business ethics is our “Commitment to Service”. We have a team of expertise ready to deliver the implementation & training support for any of our software products. We understand the importance of our products to your business and have the training and background support to successfully implement our products.

The support methodology for successful implementation of our products has been developed over years using the experiences gathered from hundreds of successful implementations.We recognize how important it is that we understand your business so that decisions can be made jointly at each stage of the implementation process.

 

Support is delivered by experienced and knowledgeable staff. Unlike many other software companies, we rotate experienced consultants and developers through support. This means that when you have a question, you are always dealing with someone who has the necessary in-depth understanding of the product, business processes and accounting. Our support team can be reached via a range of communication media.
 
 

Telephone Based Support


We provide this type of support to all our clients. The working methodology of this support is when ever a user encounters a problem he / she calls to our support center. We analyze the problem, get the solution for that particular problem and get back to the user who has reported an error.

Email Support


This is a very primary support that whenever you encounter any problem or bug relatd to our products, simply email us and we will solve your problem with 3 working days. Our email address for support is support@acct2k.com

Site Visit Support


Sometime the problem encountered may be critical and may not be solvable by telephone or simply guiding the user at the other end. To solve this type of problem we visit the site of the user and solve the problem.

Other Support


Our types of support basically consists of all the primary level system troubleshooting. The problem may be of Operating System or may be Database Server or may be Workstation or even may be a hardware problem. After analyzing the problem we normally find out where the problem may be. If the problem is not related to our software we do solve the problems other than our application.

   
 

   TRAINING COURSES


Training courses are designed to help customers better utilize our products as well as to make you thourough the manipulation of our programs. The focus of these training courses is to improve productivity and giving you the information that you need to manage and run your business with our software products. Beside training, we provide you the complete set of manual operation guide which provides step by step methods on using the software products.

We are giving training to all the individuals or companies who are interested in Acct 2000 with a very minimal cost. Just write to us to make schedule for training. Additionally we provide free training in your site if you purchase the software. While training end users on specific use of our software is important, the consulting exercise that maps business processes and information flows to the software in the most effective manner is the most important part of implementation.

 

Click to download more training details
 
© Copyright 2007, Acct 2000. All Rights Reserved Home | Career | Contact